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Solution home
Freshdesk
Freshdesk Free Plan
1
How to activate the free plan in Freshdesk?
Setting up support channels
7
Converting your Support Email into Freshdesk Tickets
Configuring and using Email Notifications
Taking your support social through Twitter
Taking your support social through Facebook
Getting feedback from your website (with the Feedback Widget)
See all 7 articles
Bringing in your support team
3
Adding new support agents
Understanding Full-time vs Occasional Agents
Organizing Agents into Groups
Portal Rebranding
2
Rebranding your Support Portal to reflect your Theme
Using a Vanity Support URL and pointing the CNAME
Understanding Ticket Form and Fields
5
Customizing the ticket form
Custom Form - Setting Requester EMail in the Ticket
Customizing ticket fields and How to use them
Using Dependent Fields
Customizing your Ticket Statuses
Multi-product Support and Multiple Mailboxes
3
Adding more incoming and outgoing mailboxes
Creating multiple branded support portals
Ebay blocking Emails from Freshdesk
Setting up Customer Satisfaction Surveys
1
Creating and sending the Satisfaction Survey
Integrations with Other Apps
2
TeamViewer FreshPlug
Zoho Assist FreshPlug