SmartCloud Support

Freshdesk Free Plan 1

• How to activate the free plan in Freshdesk?

Setting up support channels 7

• Converting your Support Email into Freshdesk Tickets
• Configuring and using Email Notifications
• Taking your support social through Twitter
• Taking your support social through Facebook
• Getting feedback from your website (with the Feedback Widget)

See all 7 articles

Bringing in your support team 3

• Adding new support agents
• Understanding Full-time vs Occasional Agents
• Organizing Agents into Groups

Portal Rebranding 2

• Rebranding your Support Portal to reflect your Theme
• Using a Vanity Support URL and pointing the CNAME

Understanding Ticket Form and Fields 5

• Customizing the ticket form
• Custom Form - Setting Requester EMail in the Ticket
• Customizing ticket fields and How to use them
• Using Dependent Fields
• Customizing your Ticket Statuses

Multi-product Support and Multiple Mailboxes 3

• Adding more incoming and outgoing mailboxes
• Creating multiple branded support portals
• Ebay blocking Emails from Freshdesk

Setting up Customer Satisfaction Surveys 1

• Creating and sending the Satisfaction Survey

Integrations with Other Apps 2

• TeamViewer FreshPlug
• Zoho Assist FreshPlug