Download the TeamViewer FreshPlug

1. You will first need to create an account at

2. Once you have created your account, go to the management console at

3. Click on your name in the top right corner and select Edit profile.

4. Select Apps, then click on Create script token.

5. Enter any name and description, select either Create, view own and edit own sessions or Create, view all and edit own sessions then click Save.

6. Copy the token you will be shown for use later.

7. Download the ZIP file and extract contents.

8. Click the New FreshPlug button in Admin > Integrations > FreshPlugs tab.

9. Give a name and a description.

10. Copy the code from TeamViewer.txt and Paste it to the script area.

11. Find the line that looks like token: "Enter your token here" and replace the text with the token saved from step 6.

12. By default this freshplug will place sessions created in the "Freshdesk" group. You may want to change this or you may get an error regarding the group ID when creating a ticket. If so find or make a group in the TeamViewer management console and look at the URL. It should be something like this: Copy the numbers to the groupId field below where you added your token. Add a "g" in front of it so the end result looks like groupId: "g00000000"

13. Make sure Show the widget in ticket view page is the only option selected.

14. Click Create and Enable to start using your new FreshPlug.

FreshPlug created by Michael Lawton