This article is an overview of how to locate your IMAP information and set up your account in Nimble. 


IMAP is one of the most prevalent Internet standard protocols for email retrieval. Virtually all modern email clients and mail servers support this protocol as a means of transferring email messages from a server. 


Nimble connects to your email over IMAP to bring together all of your conversations from all of your email clients such as your smartphone or your desktop email program and we collect emails in Nimble and relate them to your contacts. 

 

Important Notes Before You Connect: 


- To be able to use IMAP with Nimble, you must first make sure IMAP is enabled in your email provider's settings. Please check your settings or contact your email provider to make sure you have IMAP enabled.


- Nimble does not support email integration for accounts that require a separate password for IMAP and SMTP servers. We also do not support POP3 email for Nimble. 


MAP Setup:


1. Go to Settings >> Networks & Imports and select IMAP



2. Fill out the form with details specific to your IMAP account. 


If you are unsure where to find this information, please follow our instructions below for help locating the proper information. 


Locating Information via Desktop Mail Client


Mozilla Thunderbird

1. Go to Tools >> Account Settings.

2. Select your email account from the left-side of the Account Settings dialogue. 

3, This will display your server information to translate over to Nimble. 


Windows Mail

1. Go to Tools >> Accounts.

2. Select your email account and click Properties to display your server information to translate over to Nimble. 


Apple Mail

1. Go to Preferences >> Accounts

2. Copy down your email account information and translate it over to Nimble. 


Microsoft Outlook 2010

1. Go to File >> Account Settings

2. Select your email account for details. 

3. Translate your email account information to Nimble. 




IMAP Settings via Email Service Providers


MobileMe and iCloud:

IMAP: imap.mail.me.com

SMTP: smtp.mail.me.com

SSL (On)

SMTP Port: 587


Office365 Email: 

IMAP: outlook.office365.com

IMAP Port: 993

SMTP: smtp.office365.com

SMTP Port: 587

SSL (On)


Microsoft Exchange:

To set up with Microsoft Exchange, please contact your company's MS Exchange administrator to share the IMAP account details with you, as it differs for every account. 


Gmail Email:

IMAP: imap.gmail.com

SMTP: smtp.gmail.com

SSL (On)

SMTP Port: 587


GoDaddy:

IMAP: imap.secureserver.net

SMTP: smtp.secureserver.net

Username: Your full email address

Password: Your email account password

Source: http://support.godaddy.com/help/article/4714/setting-up-your-email-address-with-imap


Rackspace Hosted Exchange Server:

IMAP: secure.emailsrvr.com

SMTP: secure.emailsrvr.com

Source: http://www.rackspace.com/apps/support/portal/1070


Yahoo Mail:

IMAP: imap-ssl.mail.yahoo.com

SMTP: smtp.mail.yahoo.com

SSL (On)

SMTP Port: 465


BT Connect:

IMAP: imap4.btconnect.com

SMTP: smtp.btconnect.com



Error Messages and Solutions


"The specified SMTP host doesn't respond. Make sure the host name you entered is correct."

This error message could be caused by any of the following :

- Incorrect SMTP host name. 

- Your email server may need to whitelist Nimble's server IP ranges (Please email us for more information). 

- Need to verify that account is set up for IMAP and not POP3.  


If none of these solutions work, please test out your account by using the same IMAP/SMTP credentials on another email program to see if you can connect. Some example programs are Apple Mail, Mozilla Thunderbird, and Microsoft Outlook. 

 

If you continue to have issues with IMAP setup, please create a dummy account with your IMAP service and email the Nimble Customer Care Team the following information at care@nimble.com. Please cc support@smartcloud.ie on the mail so that we are aware that there is a problem.

  • Dummy email
  • Dummy password
  • IMAP Host and Port information
  • SMTP Host and Port information