By now, your company has a lot of different emails, and points of contact for your customers. For example, in addition to your support email, you might have a sales and info alias that you want to bring into Freshdesk. If you are in the Garden or Estate plan, you can create a multi-product setup to add more mailboxes.
But if you are in the Blossom plan, or you can still add unlimited incoming and outgoing mailboxes in Freshdesk. Once you have configured your helpdesk with these emails, all emails received there will be converted into tickets automatically.
Here’s now you can add multiple emails to your mailbox:
Go to Admin-->Email Setup
Click on the New Support Email button
Continue setting up this mailbox just as you configured your email first
You can also automatically assign tickets coming into this mailbox to a specific group
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Remember to set a forwarding rule in each mailbox to forward all incoming emails to the corresponding Freshdesk forwarding email
If you are providing support across multiple brands and products, you can learn more about multi-product support in Freshdesk here.