Applicable plans: Blossom Garden Estate

By now, your company has a lot of different emails, and points of contact for your customers. For example, in addition to your support email, you might have a sales and info alias that you want to bring into Freshdesk. If you are in the Garden or Estate plan, you can create a multi-product setup to add more mailboxes. 

But if you are in the Blossom plan, or you can still add unlimited incoming and outgoing mailboxes in Freshdesk. Once you have configured your helpdesk with these emails, all emails received there will be converted into tickets automatically.

Here’s now you can add multiple emails to your mailbox:

If you are providing support across multiple brands and products, you can learn more about multi-product support in Freshdesk here.