Applicable plans: Garden Estate

Being able to setup a single help desk for an entire organization is one thing, but your customers would love it if they had a dedicated support portal for each of their products. Freshdesk allows you to have different portals for each of your products, without creating and paying for more accounts. You can give it a different URL and also hide irrelevant forums and solutions from it by restricting it to top level categories.
 

With each of your products, you can have:

  1. Unlimited product specific incoming support mailboxes (like support@product1.com, support@product2.com)

  2. Unlimited product specific outgoing support mailboxes

  3. Separate branded customer support portal for each product

  4. Separate knowledge base articles for each product

  5. Distinct community forums for each product

     

Quick guide to setting up multi-product support

  • Click on Multiple Products from the Admin tab.

  • Turn Configure a separate portal to on.

  • Enter the Portal URL and it’s Name

  • Choose the top level forum and solutions category

  • Upload a logo image and change colour settings.