Being able to setup a single help desk for an entire organization is one thing, but your customers would love it if they had a dedicated support portal for each of their products. Freshdesk allows you to have different portals for each of your products, without creating and paying for more accounts. You can give it a different URL and also hide irrelevant forums and solutions from it by restricting it to top level categories.
With each of your products, you can have:
Unlimited product specific incoming support mailboxes (like email@example.com, firstname.lastname@example.org)
Unlimited product specific outgoing support mailboxes
Separate branded customer support portal for each product
Separate knowledge base articles for each product
Distinct community forums for each product
Quick guide to setting up multi-product support
Click on Multiple Products from the Admin tab.
Turn Configure a separate portal to on.
Enter the Portal URL and it’s Name
Choose the top level forum and solutions category
Upload a logo image and change colour settings.