Setting up support channels

Everything about setting up Freshdesk to receive your support emails, Twitter feeds and Facebook conversations and convert them to tickets, as well as getting customer feedback directly from your website using the Freshdesk Feedback Widget.

Converting your Support Email into Freshdesk Tickets
Applicable plans:     When you create a Freshdesk account like http://mycompany.freshdesk.com, you automatically get a support email that looks like suppo...
Tue, 7 Jan, 2014 at 11:47 AM
Configuring and using Email Notifications
Applicable plans:    When customers submit a new ticket or send an email to your support desk, you can send them an automated email notification with a li...
Mon, 10 Jun, 2013 at 7:37 PM
Taking your support social through Twitter
Applicable plans:    Your customers are probably already talking about you on Twitter. When customers are not directly talking to you, but instead talk ab...
Mon, 10 Jun, 2013 at 7:38 PM
Taking your support social through Facebook
Applicable plans:    Your Facebook brand page is your open community where you get to engage with your customers and prospects, resolve their queries and...
Fri, 25 Jul, 2014 at 3:07 PM
Getting feedback from your website (with the Feedback Widget)
Applicable plans:     You can add a "Feedback Widget" on your website or inside your web applications, and allow your users to directly raise su...
Mon, 10 Jun, 2013 at 7:40 PM
Creating an SPF record to ensure proper email delivery
Applicable plans:     In addition to setting up your support email, you are sometimes required to create a SPF record with your domain name registrar to e...
Mon, 10 Jun, 2013 at 7:40 PM
Why do you have to reauthorize your Facebook Page often?
Applicable plans:    There are times when you see the following message under Admin in your freshdesk portal.  "Your Facebook channel is inaccess...
Mon, 10 Jun, 2013 at 7:41 PM