Bringing in your support team
Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers
Applicable plans:
You can add and edit both Full-time and Occasional help desk agents to start supporting your customers by clicking on the Agents ico...
Mon, 10 Jun, 2013 at 7:45 PM
Applicable plans:
Agents in Freshdesk can be “full-time”, or “occasional”. Full time agents are those in your core support team who will need to login...
Mon, 10 Jun, 2013 at 7:46 PM
Applicable plans:
Grouping your agents by departments, products and separate categories let you compartmentalize and manage your support team better. ...
Mon, 10 Jun, 2013 at 7:47 PM