Bringing in your support team

Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers

Adding new support agents
Applicable plans:     You can add and edit both Full-time and Occasional help desk agents to start supporting your customers by clicking on the Agents ico...
Mon, 10 Jun, 2013 at 7:45 PM
Understanding Full-time vs Occasional Agents
Applicable plans:     Agents in Freshdesk can be “full-time”, or “occasional”. Full time agents are those in your core support team who will need to login...
Mon, 10 Jun, 2013 at 7:46 PM
Organizing Agents into Groups
Applicable plans:     Grouping your agents by departments, products and separate categories let you compartmentalize and manage your support team better. ...
Mon, 10 Jun, 2013 at 7:47 PM