Understanding Ticket Form and Fields

The basics of customizing your ticket forms, adding your own custom ticket fields and editing individual field properties in Freshdesk.

Customizing the ticket form
Applicable plans:     In order to give your customers the best support experience possible, you need to be able to get working on their tickets right away...
Mon, 10 Jun, 2013 at 7:52 PM
Custom Form - Setting Requester EMail in the Ticket
Applicable plans:     Problem : Whenever we use our custom Form or a PHP Form, Ticket gets submitted under our own Email. Our Agents have to manually c...
Mon, 10 Jun, 2013 at 7:52 PM
Customizing ticket fields and How to use them
Applicable plans:     Apart from the usual ticket fields like the requestor’s email, ticket subject and description, you can customize the fields in your ...
Mon, 10 Jun, 2013 at 7:53 PM
Using Dependent Fields
Applicable plans:     Dependent Fields give you an easy way to create deeper ticket categories and identify the biggest types of issues that clog your sup...
Mon, 10 Jun, 2013 at 7:54 PM
Customizing your Ticket Statuses
Applicable plans:     By default, every ticket in Freshdesk is in one of 4 statuses: Open, Pending, Resolved or Closed. Open Tickets are all the tickets ...
Mon, 10 Jun, 2013 at 7:55 PM