Multi-product Support and Multiple Mailboxes

Supporting multiple brands or products through Freshdesk, creating a separate branded support portal for each product, and adding additional support mailboxes into one Freshdesk account.

Adding more incoming and outgoing mailboxes
Applicable plans:    By now, your company has a lot of different emails, and points of contact for your customers. For example, in addition to your suppor...
Mon, 10 Jun, 2013 at 7:58 PM
Creating multiple branded support portals
Applicable plans:   Being able to setup a single help desk for an entire organization is one thing, but your customers would love it if they had a dedicat...
Mon, 10 Jun, 2013 at 7:58 PM
Ebay blocking Emails from Freshdesk
Applicable plans:     Customers using Ebay Accounts can sometimes find that Emails sent to USERs can be added to Bounce list and not delivered by Ebay. ...
Sat, 7 Jun, 2014 at 5:35 PM